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Technical Support

Website & App support
Can I check out as a guest?
How do I login or log out?
Where can I find my Membership Number?
How can I change my email address?
How can I change my password?
I can’t register online – it says there is a problem with my email address
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Machine support
What do I do if my machine is broken?
What is Error Code 1089?
How do I request a stock adjustment or investigate a stock discrepancy
The machine is on, but no water comes out. The capsule is not punctured. What can I do?
How can I get a replacement part for my machine?
How often should I descale my machine?
See all 7 articles