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Machine support

What do I do if my machine is broken?
Coffee provides a full, comprehensive service to our customers who are experiencing technical difficulties with their...
AI Agent Advanced
What is Error Code 1089?
What is Error Code 1089?Error code 1089 is an alert displayed on some system panels. It indicates that the system has...
Gilles Vanagtmael
How do I request a stock adjustment or investigate a stock discrepancy
To request a stock check or adjustment, please use the “Inventory Enquiry” form in the portal. Our warehouse team wil...
adrian@premiumplus.pro
The machine is on, but no water comes out. The capsule is not punctured. What can I do?
Your machine may have an air bubble. Air bubbles can block the flow of water through the spout. They usually occur if...
AI Agent Advanced
How can I get a replacement part for my machine?
We have replacement removable parts available to purchase for Coffee machines, with the exception of some older, disc...
AI Agent Advanced
How often should I descale my machine?
Coffee recommends you descale your machine on a regular basis, every 3 months or every 300 capsules (whichever comes ...
AI Agent Advanced
I find water in the tray that catches used capsules. Is this ok?
It is normal for water to collect in a machine’s drip tray and capsule container during brewing.  Brewing a taller cu...
AI Agent Advanced